Support & Maintenance Engineer

Chennai, India
Full Time

We are looking for a Technical support and maintenance engineer who will be responsible to provide enterprise-level technical support to our customers. This technician will provide support via phone, web, email, chat, and other channels as required.

Primary responsibilities

  • Providing technical support to Detect customers/prospects and internal users
  • Troubleshoot, Diagnose, and identify solutions to resolve customer issues.
  • Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
  • Create internal or external knowledge base articles/whitepapers
  • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies

Requirements

  • 2-5 years as a Technical Support & Maintenance Engineer for software product/applications
  • Educational Qualification: BE/ B. Tech/ MCA

Preferred skills and knowledge

  • Good understanding of web applications
  • Prior experience in supporting enterprise customers
  • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams
  • Outstanding communication, understanding, and writing skills
  • Ability to analyze logs to understand the issues and have a thorough flair for learning new technologies
  • Well organized with utmost care to detail, along with good comprehending skills to address issues
  • Proactive and results-oriented, with strong prioritization skills and ability to work with Multiple customer

    First name*
    Last name*
    Email ID*
    Phone*
    Linkedin ID
    Attach Resume*
    By submitting this form, you agree with the storage and handling of data by this website.